Privacy policy
How we handle your information
Effective October 13, 2026
Maple Thread Grains Ltd. ("we", "us") is a Calgary-based agricultural trading company. This policy explains what personal information we collect through maplethreadgrains.com and how we use it, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
When you send an enquiry or email us, we collect the details you provide: your name, company, email address, phone number, country, role, and the product, volume, port, shipment and other details of your enquiry. We do not ask for payment, banking or identity information through this website.
Like most websites, our hosting provider records basic technical information such as your IP address, browser type and the pages requested, for security and to keep the site running.
How we use it
We use your information to respond to your enquiry, prepare quotes, and manage any business relationship that follows. We do not sell or rent your information, and we do not use it for marketing lists without your consent.
Who processes it
Our website and enquiry form run on Cloudflare, which delivers your enquiry to our business email inbox. Fonts on this site load from Google Fonts and photographs load from Unsplash, so those services receive your IP address when you view the site. These providers may store data outside Canada.
Cookies
This website does not use advertising or tracking cookies.
How long we keep it
We keep enquiry information for as long as needed to respond and to manage any resulting business relationship, and as required by law and normal record-keeping for commercial transactions.
Your choices
You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent to its use, by emailing [email protected]. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Contact
Maple Thread Grains Ltd., Calgary, Alberta, Canada
[email protected]